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Get rid of the presence information
We realized, that after installing Live Messenger we do not see the Contact/System User icon anymore in our MS CRM system. Figure 1: Live Messenger Instead we get this IM presence icon. In 99,9 % it is...
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mscrm-addons – version number guide for CRM 4.0
This article contains a detailed guide on how to find out the version number for each mscrm-addons product in CRM 4.0.…Activity ToolsFirst open the Activity Tools Installation folder(C:/Program...
View ArticleEmail messages take hours or even days to go out through the email router for...
We once had the problem that some emails with a long text in it were taking ages till they were send. We are using the email router to send and receive emails to our support team.As we moved some...
View ArticleUpgrading CRM 4 to CRM 2011 with 3rd party addons.
Before you can upgrade your CRM 4 to 2011, you will need to uninstall all 3rd party addons and check that all buttons have been deleted. After the migration you can then install the latest version of...
View ArticleService Based Printing: General Trouble Shooting
Here are a few troubleshooting steps you can check if the Service Based Printing does not work as expected:Make sure the service is running and configured for both document generation and printing...
View ArticleHow to remove dependencies when you delete a solution manually in CRM
When you try to delete a solution, it will show you an error message if there are any dependencies.To solve this issue, please follow the steps below.… Copy the GUID from the error log which is...
View ArticleInformation on Security roles: Which roles are needed for which solution?
This article explains the security roles that must be assigned to users that should be allowed to use our Add-Ons. ...The following securityrole is mandatory by all our solutions:MSCRM-Addons General...
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Activate per User licensing
When using per User licensing, it is mandatory to enable all users that should be licensed within CRM. It often occurs, that after installing the license via the License Manager, the below screen...
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Execute Fetch from CRM 2011
Sometimes it can happen, that you want to execute a fetch simply to see if it works. And also see the results.With the attached solution, you have the possibility to execute a fetch. Please note that...
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Insecure content warning in IE when using FileExplorer with IFD
If you have configured your CRM for IFD and also have enabled our FileExplorer Integration, Internet Explorer (IE) will either not load the FileExplorer or show a message about insecure content.Figure...
View ArticleHow To: Upgrade to MS CRM 2015
This article provides a step-by-step upgrade path of our solutions to the new MS CRM 2015 release!...From MS CRM 2013Request License: To run our addons on MS CRM 2015, you need to request a license for...
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How to create a SettingsKey manually in MS Dynamics CRM 2011
Sometimes, you may be asked to create a new settingskey for one of our products. This article outlines how to do so. ...1. Open your CRM in the InternetExplorer.2. Navigate to Settings in the CRM...
View ArticleThe compatibility of our addons with Dynamics CRM, RU12, SharePoint and MS...
In this article, you can find a compatibility chart for all our addons. It shows which of our addons are compatible with· MS Dynamics CRM 2011 On-Premise/Hosted (IFD)/Online· RollUp 12· MS Sharepoint...
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OrganizationURL provided by DiscoveryService is false
When using our products, the CRM discovery service is contacted to retrieve the service URLs for accessing the CRM WebServices.In some cases the URL returned by the discovery service is not useable to...
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How to get the unique organization name
+++++++++++++++++++++++++++++++++++++++++++++++++++ Please note: This article applies to CRM 2013 as well as to CRM 2015/2016+++++++++++++++++++++++++++++++++++++++++++++++++++When ordering licenses,...
View ArticleRequirements for a new license
To facilitate and to speed up the issuing process of a new license, we kindly ask you to send us a short e-Mail including answers to the following questions.…Which product do you need the license for?-...
View ArticleHow to install a license key - Overview
A valid license key is the key to a smoothly running mscrm-addons.com product. Having an invalid license stops the whole product from working. An invalid license will never have any impact on your CRM,...
View ArticleHow to install your license key
Thank you for using our mscrm-addon! The following overview was created to support you when it comes to the installation of a new license key. ...There are many reasons why a license key has to be...
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How to change Credit Card details
This blog explains how to change your subscription Credit Card details on our homepage.…(1) Please go to www.mscrm-addons.com and click on the [LOGIN]-button placed in the upper right corner. Insert...
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How to upgrade to Microsoft Dynamics CRM 2016
This article provides step-by-step instructions regarding to the upgrade of our addons to Microsoft Dynamics CRM 2016.Our addons provide a wide range of helpful features! But before you will be able to...
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